We are committed to protecting and respecting your privacy online. This page explains how we will use your personal information when you interact with us. We have tried to make this policy as clear as possible but if anything isn’t clear to you please contact [email protected] and we will get back to you.
To stay up to date with the law, and for other reasons, we might update this policy so please ensure you review it from time-to-time.
Information about you
The way we collect and process personal information about you depends on our relationship with you:
- Subscriber: you register for our mailing list
- Donor: you make a one off or ongoing donation to us
- Enquiry: you contact us through our website or another platform
- Event participant: you sign up for or purchase a ticket to an event through our website or another platform
- Prospective client/partner: if we’d like to work in partnership with you or think our services could be useful to you we may collect and process information, so we can get in touch with you
This information could be collected via email, phone, online research (to find publicly accessible information), face to face. Personal information we process may include but is not limited to the following information about you:
- your name
- your email address
- your phone number
- other details about you that you or others provide to us.
In some cases you will also need to provide and we will therefore process information including: your bank details, your date of birth, your address.
We may also ask for or collect some non-personal information from you.
For partners and clients, the information we collect may include: contact data (your workplace email and address), correspondence data (emails and other communication between us), financial data (payments to us).
Using your information
We only use your information to:
- reply to your enquiries
- communicate with you if you are a client or partner
- to deliver the service you have requested effectively
- process any payments or event registrations
- provide you with information about our work that we believe is relevant and of value to you
If we believe our services may be of value to you or that we could partner on a shared opportunity we may contact you via email, phone or post. In such cases we will make sure the information is carefully selected to be relevant to you and that we always include a quick, clear and easy method for unsubscribing if you don’t want to hear from us.
You have rights over the way we process your personal information. We will comply with any requests to exercise these rights within one month.
Keeping your personal information up to date
We try to keep the information we hold about you up to date. If you find that any information we hold isn’t up to date please contact [email protected] so we can update our records.
Accessing your personal information
You can request a copy of the information we hold about you. If you find any inaccuracies, you can ask to have them corrected. We will make reasonable efforts to supply you with the personal information we hold about you.
Erasing your personal information
You can request for personal information we hold about you to be erased.
Retention of your personal data
We may retain data for differing periods of time for different purposes as required by law or best practices. However, we only keep your information as long as is reasonable and necessary for the relevant activity and if you have signed up to our mailing list, we will only keep your information for as long as you continue to consent receive it.
We will take reasonable precautions to prevent the loss, misuse or unauthorised alteration of information you give us. If for any reason we need to send any of your personal information via email, we would always do this with an encrypted form. However, other email communications that we send to you is not sent in an encrypted form.
Cookies are files that include very small amounts of data, commonly used as an anonymous unique identifier. These are transmitted to your web browser from the web page that you have visited and may subsequently be stored on the hard drive of the computer (or other device) that you are using.
If you are unhappy with the way we are processing your personal data, please let us know.
If you do not agree with the way we have processed your data or responded to your concerns, or if you do not think we are handling your personal information adequately, you have the right to make a complaint to the Information Commissioner's Office. Further information, including contact details, are available at https://ico.org.uk.